Resident Questions for Housing Area Panel
Reference Number: C3.5
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Department |
Housing |
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Date question raised |
23/08/2022 |
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Date of Area Panel |
11/10/2022 |
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Area in city |
Central Area |
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Star rating applied by residents |
3 Star |
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Deadline for officer response |
19/09/2022 |
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Name of officer responding |
Justine Harris |
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Officer job title |
Head of Tenancy Services |
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Title of Question |
Cleaners at Essex Place and Citywide
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Issue: |
Cleaners at Essex Place are being asked to cover too big an area. This makes it impossible for them to do a decent job. @More cleaners are needed. Residents are paying for cleaning services through their rents and are not getting value for money. Cleaners can also do the best job if they have a regular patch so they can build relationships with residents and knowledge of the area. This is a problem throughout the city, not just in Essex Place. |
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Background: |
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Action requested by residents: |
The Council needs to employ more cleaners, so tenants get the service they are paying for. |
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Officer contact details: |
Chloe McLaughlin – x1072 |
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Officer Response: |
Cleaning schedules are created using the size of the high rise and surrounding areas. High rise blocks are cleaned as follows:
Daily clean – ground floor lobby, lifts, walk through of floors and back stairs, bin area Weekly – litter-pick, bin areas, accessible entrance glazing Monthly – Landings & stairwells, accessible glazing, stairs, lift doors and interior
Over time some cleaners have condensed this cleaning and clean their high rises fully once a week or once a fortnight. Throughout the period of the pandemic they also focussed more on touch surfaces. I am currently reviewing the cleaning schedules in order to revert to the original way of working.
The Estates Service have just recruited four extra cleaners to enable us to keep to an agreed schedule with the block cleaning. |
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Action: |
Current cleaning schedules for high rise blocks is being reviewed, any changes implemented will be to ensure high standard of cleaning is being provided. |
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Start date: |
September 2022 |
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End date: |
October 2022 |